Privacy Policy

Who we are

This Privacy Policy is for MF Emergency Services (MFES) (“MFES,” “we,” “us”). It covers information collected on mfemergencyservices.com, including the public SMS opt-in form at /sms-opt-in.

Information we collect

We collect names, phone numbers, company names, service locations, ticket details, and account logins needed to dispatch towing and road service. If you opt in to SMS, we also store your mobile number and consent status.

SMS and mobile information

If you opt in, MF Emergency Services (MFES) may send SMS dispatch job alerts, service ticket updates, and job-sheet links. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

How we use information

We use personal information to take service requests, dispatch operators and technicians, send opted-in texts, bill completed work, and keep the operations board accurate. We do not use SMS opt-in to send promotional or marketing campaigns.

Sharing

We do not sell personal information. We do not share mobile numbers or SMS consent with affiliates, partners, or other businesses for their marketing. Sharing is limited to vendors that help us run this service, such as our SMS provider, phone carriers, hosting, and billing tools, and only as needed to deliver the messages or the job.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

Retention

We keep SMS opt-in records while you remain opted in and as needed to show consent. After you text STOP, we keep only what is required to honor the opt-out and our records.

Contact

Questions about this policy or SMS: use the contact information on mfemergencyservices.com or reply HELP to an MFES text.